Financial Institutions in Transition

Financial Institutions in Transition

Driving innovation through a culture of change

Author: Jens Treskatis, Area Vice President – North EMEA Sales, nCino

Most financial institutions recognize that continuous innovation and the adoption of new technologies are necessary to keep pace with changing customer demands and tremendous competition. Yet many of them struggle to implement and manage change projects.

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The success story of ING – Interview with Ralph Hamers (ING Group)

ING has achieved a level of profitability that many German banks can only dream of. What do you do better than your competitors?
I believe that it starts with having a clear, customer-focused purpose. That purpose then serves as the organisation’s ‘North Star’, keeping everyone moving in the same direction. ING’s purpose is to empower people to stay a step ahead, in life and in business. Notice that there’s no mention of ‘banking’ or ‘finances’ in our purpose. That’s because we recognise that banking is not a primary need for people – nobody wakes up in the morning with the urge to make a payment, or to apply for a loan.Continue reading

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