“Best frenemies” – Opportunities in the Automotive Aftermarket from the Perspective of an Insurer

Sebastian Hartmann, Head of Aftersales, Allianz Automotive

Customer centricity is on everyone’s agenda. But what are we actually doing about it?

Allianz´ business partners expect global insurance solutions implemented with local expertise. We deliver this leveraging our understanding of the entire automotive value chain as well as mobility consumer and we support our partners at every stage, from research and development to sales and aftersales. We provide each of our business partners with a tailored product offering designed to meet their specific needs.

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Gewinnmaschine unter Druck: Warum Auto-Werkstätten sich neu erfinden müssen

Autor: Lukas Bay, Handelsblatt, 29.10.2019

Das Geschäft mit Ersatzteilen und Werkstätten ist bisher sehr lukrativ gewesen. Doch mit dem Wandel der Autoindustrie muss sich der Aftermarket neu aufstellen.

Düsseldorf. Die Autowelt wird sich in den kommenden Jahren radikal verändern. Doch während über Antriebsarten leidenschaftlich diskutiert wird, während einige Zulieferer um ihre Zukunft fürchten, rückt ein Bereich der Automobilwirtschaft in den Hintergrund, der für einen großen Teil der Gewinne verantwortlich ist.

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Ready For Inspection – The Automotive Aftermarket In 2030

Electric vehicles, connected cars, and e-commerce, among other trends, may lead to redistribution of 30 to 40 percent of aftermarket profits along the value chain and change the industry landscape in the next 10 to 20 years. What are you doing to prepare?

The changing aftermarket game – and how automotive suppliers can benefit from arising opportunities.

A report by McKinsey & Company

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RE-ENGINEERING AUTOMOTIVE AFTERSALES MARKETING: A.T.U PREDICTING CONSUMERS´ PREFERENCES TO BECOME FIRST CHOICE PARTNER FOR DRIVERS

Markus Zürn, Executive Director Marketing & Digital, A.T.U Auto-Teile-Unger

Conventional cars with analog and embedded features dominate the automotive aftersales market, versus a very small number of electric digitized cars. We are facing a major digital maturity discrepancy compared to other markets. Our drivers are already used to the best customer experience ever!

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